Refund policy

Due to the custom nature of our baked goods, we have a limited refund policy.

 

Cancellations

Cancellations made more than 48 hours before delivery or pickup may be eligible for a partial refund, less processing fees. No refunds are given for cancellations made within 48 hours of the scheduled delivery or pickup.

 

Incorrect Orders

If we make a mistake, such as the wrong flavour or a missing item, please contact us within 24 hours and we will offer a replacement where feasible, or a credit toward a future order.

 

Quality Concerns

If you are unhappy with the quality of your order, please contact us within 24 hours with photos and a description. We review each case individually and, where a genuine fault is found, will offer a suitable replacement or credit.

 

Allergens

Our kitchen handles wheat, eggs, dairy, nuts and soy. While we do our best to accommodate dietary preferences, we cannot guarantee a completely allergen-free product.

 

Non Refundable

Orders not collected or delivered due to customer unavailability. Change of mind after custom work has begun. Issues caused by incorrect information provided during ordering.